1. Who we are
This Privacy Policy explains how Gondal Accountancy Ltd collects, uses, stores and protects personal data when you use our website, contact us, enquire about our services or become a client.
Gondal Accountancy Ltd is a company registered in England and Wales under company number 12629660. Our registered office is 1126a Stratford Road, Hall Green, Birmingham, England, B28 8AE.
For the purpose of UK data protection law, Gondal Accountancy Ltd is the data controller for personal data we collect and use.
2. Contact details
If you have any questions about this Privacy Policy or how we use your personal data, please contact us using the details below:
Email: [email protected]
Address: Gondal Accountancy Ltd, 1126a Stratford Road, Hall Green, Birmingham, England, B28 8AE.
3. Personal data we may collect
We may collect and use the following types of personal data:
Name, address, email address, telephone number and business contact details.
Information you provide when making an enquiry, completing a form, requesting a quote or contacting us by email, telephone, post or through the website.
Client identification, verification and due diligence information where required for accountancy, tax, anti-money laundering or regulatory purposes.
Business, accounting, tax, payroll, VAT and bookkeeping information where you ask us to provide professional services.
Technical information such as IP address, browser type, device information, pages visited and website usage data.
4. How we collect personal data
We collect personal data when you provide it to us directly, for example when you contact us, complete a website form, email us, call us, provide documents or engage us to provide services.
We may also collect limited technical information automatically when you use our website, including through cookies and analytics tools where applicable.
5. How we use your personal data
We may use your personal data for the following purposes:
To respond to your enquiries and communicate with you.
To provide accountancy, tax, payroll, VAT, bookkeeping and related professional services.
To verify your identity and carry out anti-money laundering checks where required.
To prepare accounts, tax returns, payroll submissions, VAT returns and other filings or reports.
To manage our relationship with you and administer our business.
To comply with legal, regulatory, tax, accounting and professional obligations.
To improve our website, services and client experience.
To send service-related communications and, where permitted, marketing communications about our services.
6. Lawful basis for using your personal data
We only use personal data where we have a lawful basis under UK data protection law. Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract: where processing is necessary to provide services to you or take steps before entering into a contract.
Legal obligation: where we need to comply with tax, accounting, anti-money laundering, regulatory or other legal obligations.
Legitimate interests: where processing is necessary for our legitimate business interests, provided your rights and interests do not override those interests.
Consent: where you have given consent, for example for certain marketing or optional cookies. You can withdraw consent at any time.
7. Who we may share your data with
We may share personal data where necessary and lawful with:
HMRC, Companies House and other public authorities where required.
Professional advisers, insurers, regulators or supervisory bodies.
Software providers, cloud storage providers, IT support providers and secure document management platforms.
Payment providers, identity verification providers and anti-money laundering checking providers.
Other third parties where you authorise us to share information or where we are legally required to do so.
We do not sell your personal data.
8. How long we keep your data
We keep personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, tax, regulatory and professional requirements.
Client records may need to be retained for several years after our relationship ends, depending on the nature of the services provided and applicable legal or regulatory requirements.
Website enquiry data is normally retained only for as long as needed to respond to the enquiry and manage any follow-up, unless you become a client or we are required to keep it for longer.
9. How we keep your data secure
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include secure systems, restricted access, password protection, secure storage, staff awareness and appropriate supplier checks.
No website or electronic system can be guaranteed to be completely secure. If you believe your personal data has been misused, lost or accessed without authorisation, please contact us immediately.
10. International transfers
Some of the systems or service providers we use may process data outside the United Kingdom. Where this happens, we aim to ensure appropriate safeguards are in place in accordance with applicable data protection law.
11. Cookies and website analytics
Our website may use cookies and similar technologies to improve user experience, understand website traffic and support website functionality.
Cookies are small text files placed on your device when you visit a website. Some cookies are necessary for the website to work. Others, such as analytics cookies, may require consent depending on how they are used.
You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
12. Marketing communications
We may send marketing communications where permitted by law, for example where you have consented or where we are allowed to rely on legitimate interests or soft opt-in rules.
You can ask us to stop sending marketing communications at any time by contacting us at [email protected].
13. Your data protection rights
Under UK data protection law, you may have the following rights depending on the circumstances:
The right to access personal data we hold about you.
The right to ask us to correct inaccurate or incomplete data.
The right to ask us to erase your data in certain circumstances.
The right to restrict processing in certain circumstances.
The right to object to processing in certain circumstances.
The right to data portability in certain circumstances.
The right to withdraw consent where we rely on consent.
To exercise your rights, please contact us at [email protected].
14. Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve your concern.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection matters. The ICO website is ico.org.uk.
15. Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices, security or content of third-party websites. You should read the privacy policy of any website you visit.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data.
The latest version will be published on this page.